WZPDCL Customer Service

West Zone Power Distribution Company Limited (WZPDCL) was constituted as an electricity distribution company in November 2002 as a part of Government’s Reform Programs by way of unbundling the Power Sector and increasing efficiency by ensuring accountability and better services in the field of Generation, Transmission and Distribution through reduction of distribution system loss and strengthening the financial position. WZPDCL distributes electricity in the Western Zone (Khulna Division, Barisal Division and Greater Faridpur region comprising of 21 districts and 20 upazilas excluding REB area) of the country. The operational activities of WZPDCL commenced on April 01, 2005 by taking over the distribution system of the then Distribution, Western Zone of BPDB (Bangladesh Power Development Board). WZPDCL commenced its functioning from April, 2005 independently.

WZPDCL Mobile App provides a complete digital solution for electricity services, allowing customers to manage prepaid and postpaid accounts easily from one place.

⚡ Prepaid Services
- Add prepaid account using meter number
- Check prepaid meter balance instantly
- View recharge history and last 15 tokens
- Access prepaid customer and connection details

💡 Postpaid Services
- Add postpaid account using account number
- View detailed bill and due information
- Pay bills securely through available payment gateways
- Access last 12 months payment history
- Track electricity usage with monthly bar chart
- View postpaid customer and connection details

🔧 Other Services
- Easy registration and login with mobile number
- View account and office information
- Apply for new electricity connection
- Track new connection status and pay required fees
- Recover tracking number or PIN if forgotten
- Submit complaints with location and attachments
- Track complaint status (Submitted, In Progress, Solved, Rejected)
- Call customer care hotline
- Contact support via email
- View unit office and staff information
- Browse frequently asked questions (FAQ)

Download the WZPDCL App now and manage your electricity services anytime, anywhere.

For any query:
Email: wzpdcl.ict@gmail.com