FirstNet Assist

What FirstNet Assist is for

FirstNet Assist is a mobile support app for first responders on the FirstNet network, covering both the primary and extended primary groups. It puts customer support and device troubleshooting on the phone itself, so responders do not have to go looking for help elsewhere.

Access to the app depends on signing in to the FirstNet portal. Anyone without a FirstNet login cannot use it.

Reaching Customer Care from the app

The app gives access to Customer Care through several contact methods. It is built for responders who need to reach support while they are working, not only from a desk.

Running device self-diagnostics

Self-diagnostics run in real time and are matched to your device's brand and model. The results therefore reflect the handset you are actually carrying, not a generic device.

Sending uplift requests from the field

If your device is uplift-ready, the app lets you request uplift from the field to any current uplift request within 50 miles of where you are. Devices that are not uplift-ready cannot use this feature.

Because the search covers a 50 mile radius around your location, the requests you can join depend on where you are at the time.