The hey! subscriptions: there is no better price. Masses of data for the lowest
Community
My hey!: check usage, pay invoices, manage your SIM
By Mei-Lin Chua
Contributing editor, apps and storefronts
- Real-time usage for data, texts, call minutes and out-of-bundle use
- Invoices you can view and pay inside the app
- Tariff plan changes from your subscription screen
- PUK code recovery if you have lost yours
- New SIM card orders placed from the app
- Notification preferences and billing details in one account area
What My hey! is for and who uses it
Most people open a mobile operator's app when something has gone wrong: a bill is higher than expected, a SIM is locked, or a card needs replacing. My hey! is the app Orange Belgium provides for its hey! mobile customers to handle those tasks themselves. It is aimed at people with a hey! subscription and SIM card.
The features fall into four groups: keeping an eye on usage, dealing with invoices, changing the subscription or SIM, and managing the account. Each one is covered below. The listing presents them as a single place to run the line from, rather than as separate tools.
Tracking data, texts and call minutes
The usage view updates in real time. It covers the texts, call minutes and data included in your bundle, and it also shows what you have used outside the bundle. That last part matters if you want to know when extra charges are building up, because usage beyond the bundle is listed separately from what is included.
The listing gives no detail on how far back the usage history goes or how alerts are triggered. What it does say is that notification preferences can be set in the account area, so you can decide what you are told about.
Reading and paying invoices
You can view your invoices in the app and pay them from there. Paying in the app means you do not need to wait for a paper bill or find a separate payment page.
Billing details sit in the same account area, so the address and payment information used for invoices can be checked and changed alongside the bills themselves.
Changing your tariff plan or ordering a new SIM
The subscription screen shows the details of your current plan. From there you can switch to a different tariff plan without contacting the operator by another route. The listing does not say what a plan change costs or when it takes effect, so check the plan details in the app before confirming.
If you need a new SIM card, the app lets you order one. This is useful when a card is lost or damaged, or when you want a replacement without visiting a shop.
Recovering a lost PUK code
The PUK code is the code that unlocks a SIM once it has been locked by too many wrong PIN entries. Losing it can leave you stuck, so the app includes a way to recover it. You open My hey! and use the recovery feature in the app, rather than searching for the code yourself.
The listing says the recovery works directly from the app. It does not describe the verification steps the app asks for, so expect to confirm who you are before the code is shown.
Account settings and the built-in FAQ
The account area covers your account details, billing information and notification preferences. These settings apply to the whole hey! subscription, so changes you make here affect how the operator contacts you about it.
For questions the app does not cover, there is an FAQ section with answers to common questions about the service. It is the only help option the listing names inside the app.
What's new
About this APK
The build we hold is My hey! 2.2.5 (XAPK bundle) for Android 7.0 and up.
- Version
- 2.2.5
- 225
- Requires Android
- 7.0+
- Size
- 91 MB
- Target Android
- 16
- Package ID
- be.heytelecom.myhey
- Format
- XAPK bundle
- Malware scan
- Clean on 65 engines
- Permissions
- 15 declared · 3 sensitive
- Draw over other apps
- Modify files on your device
- Read files on your device
- Signed by
- CN=Orange Android Certificate, O=Orange SA
- Certificate SHA-256
- 89179dd6741f7b082ccc6dd95259766ae4ef0402cc9df618a92b7f393ae13309
Comments