Octopus Energy

What the Octopus Energy app covers

The Octopus Energy app is a phone companion for an Octopus Energy customer account. It deals with the money side of that account: what the balance is, what has been charged, and how payments are made.

It suits existing Octopus Energy customers who want to check their account and pay from an Android phone. Every feature below works on the Octopus Energy account, so an account is needed to use them.

Checking your balance and billing history

The app shows the current account balance. Below that, it lists recent transactions and the wider billing history, so you can see what has been charged or credited and look back over earlier periods.

Paying by card and managing recurring payments

You can pay the account by card directly in the app. Payments that are set up to repeat on a schedule can be managed from the same place, without contacting the account holder separately.

The listing does not describe how each payment is scheduled or changed, so the exact options are whatever the account screens show.

Getting help with your account

The app includes a help section for questions about the account. The listing gives no further detail on what that help covers or how it is reached.