بلاغ تجاري

What بلاغ تجاري is for

If a trader in Saudi Arabia has treated you badly, you need a route to the authorities that does not depend on the shop. بلاغ تجاري is the Ministry of Commerce's app for that. It is aimed at consumers who want to send a commercial complaint to the ministry from their phone.

The developer describes the app as a way to protect consumers and bring more openness to the Saudi market. For the person using it, the practical point is narrower: one app to send a complaint and check on it afterwards.

It suits anyone in Saudi Arabia who wants to report a trader's conduct to the ministry directly.

Filing a commercial complaint

The main job of the app is letting a consumer file a commercial complaint. The developer says it is built so a report can be submitted easily and efficiently.

Because the complaint goes to the ministry, the app works as a direct channel to the regulator. It is not a messaging tool for contacting the shop itself.

Tracking the status of your reports

The second function is tracking. After you have submitted a report, the app lets you follow its status, so you can see where it stands without contacting the ministry each time.

If you file more than one complaint, tracking runs across all of them, so each one can be checked separately.

Contacting the ministry for inquiries

For inquiries, the developer lists the unified number 1900 and the email address cs@mc.gov.sa. Use the phone line for a quick question, or email if you want to put your question in writing.

Both channels are the ministry's own, so they are the place to go if you need to ask something about a complaint or the service.