AIA+ HK

What AIA+ HK is for

AIA+ HK is the mobile app for AIA customers in Hong Kong and Macau who hold individual life policies. It is built around the policies you already have with AIA, so most of what it shows is tied to your own account.

From one place you can see your policies, the coverage under each, your account value and your MPF balance. The same account gives you access to claims, health services and the AIA Vitality programme.

Paying premiums and reviewing policies

You can pay an insurance premium from the app. Each policy page lists its coverage details and current account value, so you can check what a policy covers without calling in.

The MPF balance sits alongside your other policy figures, which helps if you hold both kinds of account with AIA.

Filing and tracking insurance claims

The app handles three claim types: medical, accident and travel. You submit a claim in the app and then follow it through to its outcome. The listing says you receive status notifications as the claim progresses, so you do not need to keep checking.

You can also check your claim balance, which shows what is left under your claims entitlement.

Health services and AIA Vitality

The health section helps you find network doctors and other healthcare providers. It also holds your medical card or your AIA Vitality membership card, so you can show it from your phone.

AIA Vitality is built around activity. The app lets you complete health assessments, log daily steps and take part in challenges. Points and rewards come from these activities, and you can redeem them through the app along with AIA Points.

ePremium coupons appear in the app as well. You can view them and transfer them to another person.