BetterHelp - Therapy

What BetterHelp - Therapy is and who it suits

BetterHelp - Therapy is an online counseling service. You answer a set of questions, and the listing says it pairs you with a therapist based on your needs, preferences and location. The therapists are drawn from a network the listing puts at over 35,000, and it describes them as licensed, accredited and experienced.

The service suits people who want one-to-one therapy delivered through the app rather than in an office. Sessions happen by video or phone, and the rest of the contact runs through messages.

Matching with a therapist and paying for sessions

Matching uses your stated goals, the kind of therapist you prefer and where you are. You can use the service with insurance or pay yourself. For members whose insurance is accepted, the listing gives an average copay of $23 per session.

Insurance use is optional, so the same account works whether or not you bring coverage. The listing does not describe a different matching process for the two options.

Messaging and scheduled live sessions

You can message your therapist whenever you need to, without waiting for a session slot. Live sessions are booked on a weekly schedule and held by video or phone. The listing says you can take part from wherever you are, as long as you are online.

Messages and sessions sit together in one service, so the therapy relationship continues between appointments.

Group webinars alongside one-to-one therapy

Along with individual therapy, the app offers educational group webinars. The listing does not name the topics in its text. Webinars are offered whether or not you use insurance.