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4.1.4
Play ProtectAll in one solution to communicate with your customers. Livechat with your users
By Mei-Lin Chua
Contributing editor, apps and storefronts
Crisp is a messaging tool for businesses that talk with people who visit their website or online shop. Its listing describes it as a single place to handle customer conversations, and its core feature is a live chat box that sits on the site.
The app is aimed at the people answering those chats. It suits a team that gets questions from customers and needs to reply from a phone or computer without missing messages.
You add the chat box to your site, and it can be customized and set up in several languages to match your shop. Visitors use it to talk to you in real time.
MagicType lets you see what a visitor is typing while they type it, so the developer says you can start your reply earlier. The chat also supports GIFs, smileys and file sharing, so visitors can send images or documents as well as text.
When you are offline, Crisp sends notifications to your devices, so a new message from a visitor reaches you without you keeping the app open. If you do not reply, the chat is forwarded to your email.
You can answer from that email. Your reply goes to the Crisp interface and to the visitor's email address, which gives them a written transcript of the conversation. The listing says everything stays synced between the two.
Crisp can be connected to Facebook Messenger, Telegram, SMS and email. The listing presents these as channels you can link to your chat, so messages from those services are handled alongside messages from your website.
The listing does not say how each connection is set up, so those steps are not described here.
The build we hold is Crisp 4.1.4 (APKS split bundle) for Android 6.0 and up.
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