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Customer Servicing App for Two-Wheeler Used Car & Personal Loan customers.
By Mei-Lin Chua
Contributing editor, apps and storefronts
Hero FinCorp Limited is a non-banking financial company in India, and this app is its customer servicing tool for retail loan borrowers. The listing's summary names two-wheeler loan, used car loan and personal loan customers as the audience. The description focuses on one product: a Loyalty Personal Loan offered only to people who already hold a Hero FinCorp loan.
The developer presents the app as an alternative to the grievance channels set out in the company's published policy. Queries that would otherwise go through those channels can be raised in the app instead.
The build we hold is Hero FinCorp - Customer App 1.5.5 (APKS split bundle) for Android 9.0 and up.
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The loan is offered up to Rs. 5 Lakh, subject to eligibility. You choose the loan amount and the tenure, then decide whether to add an optional insurance cover.
Once the terms are set, the listing describes the rest of the process as digital. The loan is disbursed straight into your bank account, and the listing describes the whole process as needing no visit to a branch.
Address and identity are confirmed with a face-match and liveness check, so the verification is done through your phone's camera. You then validate your existing bank account, and the listing says the company checks it on its side too.
The last steps are E-Mandate and E-Sign, which complete onboarding without paper. The developer describes the total paperwork as minimal.
Existing borrowers can resolve loan queries in a few taps. Two documents can be requested from the app: a welcome letter and a loan repayment schedule.
These are the servicing functions named in the listing. The description does not list further servicing features, so the app's scope beyond these requests is not described here.