Now Support Mobile lets you conduct key administrative tasks anywhere, anytime.
Now Support: ServiceNow case and request tracker
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- Track open requests and move cases forward from your phone
- Real-time notifications on your cases, available 24/7
- Library of knowledge articles to read on the go
- Service Catalog for submitting requests faster
- Ask Kodi, a Now Virtual Agent, for insights
- Facial recognition or touch ID sign-in that skips SSO
What Now Support is for
Now Support is a mobile front end for ServiceNow's Now Platform, the system many organisations use to run support and internal service work. The listing describes it as a way to handle key administrative tasks away from a desk. It is aimed at people who raise requests or work through cases with an organisation that runs ServiceNow.
Most of its features are about getting through support work faster while away from a computer. Each one is covered below.
What's new
New
• Mobile deeplinking support for AIUX URLs
• Custom logos in the top navigation bar
Fixed
• User logged out and device registration lost on cold launch
• Questionnaire Boolean variable text not fully displayed
• ‘Closed complete’ button not fully visible
• ‘Back’ button unresponsive from KB Article to Virtual Agent
• Video thumbnails not displayed on ‘Video’ type media
Detailed release notes can be found on the ServiceNow product documentation website.
• Mobile deeplinking support for AIUX URLs
• Custom logos in the top navigation bar
Fixed
• User logged out and device registration lost on cold launch
• Questionnaire Boolean variable text not fully displayed
• ‘Closed complete’ button not fully visible
• ‘Back’ button unresponsive from KB Article to Virtual Agent
• Video thumbnails not displayed on ‘Video’ type media
Detailed release notes can be found on the ServiceNow product documentation website.
About this APK
The build we hold is Now Support 22.2.0 (APKS split bundle) for Android 12 and up.
- Version
- 22.2.0
- 2000054534
- Requires Android
- 12+
- Target Android
- 16
- Package ID
- com.servicenow.support
- Format
- APKS split bundle
- Malware scan
- Google Play Protect
- Permissions
- 31 declared · 5 sensitive
- Approximate location
- Camera
- Microphone
- Precise location
- Read where your photos were taken
- Signed by
- O=ServiceNow Mobile
- Certificate SHA-256
- 2c9603c217e943decb16dba373af906e23ebac15cbe134935157168f151c8b00