Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Latest version
Version
21.5.0
Update
Jul 4, 2026
Package ID
com.servicenow.support
What's new
Jul 4, 2026
Fixed: - Arrow next to instance name in pre-login settings - PIN unrecognized in non-shared mode - PDF viewer scrolling issue after zooming - Universal links open in browser - Slack deep link opens inside Agent task instead of new task - Now Mobile API returns inflated badge count/empty chat history - Crash on screen rotation with signature bottom sheet open - Voice Agent calls drop when user navigates away from voice agent