Get Work Done on the Go
ServiceNow Agent: triage and resolve service desk tickets
By Hafiz Rahman
Editor, tools and utilities
- Prebuilt workflows for IT, HR, customer service, field and security teams
- Triage incidents and cases assigned to your team
- Swipe gestures and quick actions for approvals
- Accept and update work with no internet connection
- Barcode scanning, signature capture and navigation on the device
- Issue details, activity stream and related record lists in one app
What the ServiceNow Agent app is for
ServiceNow Agent is the mobile app for service desk agents who work in ServiceNow. It lets an agent pick up, triage and resolve end-user issues from a phone or other mobile device. The app is aimed at agents who are away from a desk, including field staff and people handling security or asset tasks.
The app covers the most common service desk work for six areas: IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Each area comes with a ready-made set of workflows.
What's new
New
• Mobile deeplinking support for AIUX URLs
• Custom logos in the top navigation bar
Fixed
• User logged out and device registration lost on cold launch
• Questionnaire Boolean variable text not fully displayed
• ‘Closed complete’ button not fully visible
• ‘Back’ button unresponsive from KB Article to Virtual Agent
• Video thumbnails not displayed on ‘Video’ type media
Detailed release notes can be found on the ServiceNow product documentation website.
• Mobile deeplinking support for AIUX URLs
• Custom logos in the top navigation bar
Fixed
• User logged out and device registration lost on cold launch
• Questionnaire Boolean variable text not fully displayed
• ‘Closed complete’ button not fully visible
• ‘Back’ button unresponsive from KB Article to Virtual Agent
• Video thumbnails not displayed on ‘Video’ type media
Detailed release notes can be found on the ServiceNow product documentation website.
About this APK
The build we hold is ServiceNow Agent 22.2.0 (APKS split bundle) for Android 12 and up.
- Version
- 22.2.0
- 2000054534
- Requires Android
- 12+
- Target Android
- 16
- Package ID
- com.servicenow.fulfiller
- Format
- APKS split bundle
- Malware scan
- Google Play Protect
- Permissions
- 33 declared · 6 sensitive
- Approximate location
- Camera
- Location in the background
- Microphone
- Precise location
- Read where your photos were taken
- Signed by
- O=ServiceNow Mobile
- Certificate SHA-256
- 2c9603c217e943decb16dba373af906e23ebac15cbe134935157168f151c8b00