Salestrail – Sync Calls & Recs

What Salestrail is for

Salestrail watches call activity on an Android phone and passes it to a CRM or call analytics dashboard. The listing aims it at sales and support teams who spend their day on the phone away from a desk, so that call records exist without anyone typing them in.

It covers ordinary SIM calls and WhatsApp calls. The listing says it works with existing numbers, so no VoIP line or new number is needed to use it.

Logging SIM and WhatsApp calls

Salestrail detects incoming, outgoing and missed calls as they happen and records each one as a call activity. Those events are what end up in your CRM timeline or dashboard.

WhatsApp and WhatsApp Business voice calls are tracked the same way. According to the listing, detection of these calls relies on notification or accessibility access, and no message or screen content is read or stored.

Phone numbers are matched to names from your CRM or the phone's contacts, so each logged call shows who was on the other end.

Attaching call recordings to call logs

This part only works on phones that have a built-in call recorder. Where that recorder exists, Salestrail picks up the recording file the system creates and attaches it to the matching call log.

The listing says Salestrail does not start recordings or change them. It only finds and attaches files the device has already made, which means nothing happens if the phone's own recorder is switched off.

Setting rules for what gets tracked

Rules control which calls are logged. You can filter by call type, by SIM card, or by time window, so a work SIM can be tracked while a personal one is left alone.

Once the rules are set, logging runs in the background without further input.

CRM sync and offline queueing

Salestrail sends call data to Salesforce, HubSpot, Zoho and Microsoft Dynamics, and the listing mentions other platforms without naming them. The aim is to keep call activity matching across the systems a team uses.

If the phone loses its connection, call events are queued and sent when the connection returns. Sync needs network access, which the listing says is used to reach the cloud dashboard or CRM.