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The Support application from Sony provides an effortless self-support solution with a personal touch.
Senior reviews editor
Sony Support for Xperia is Sony's own help app for its Xperia phones. It is built around the specific device, so what it can check and show depends on the phone.
The listing says support can vary by model, OS version and mobile carrier, and that some features may not be available on every device. Owners who want to diagnose a fault or find help for their own Xperia are the people it is aimed at.
The build we hold is Sony | Support for Xperia 8.3.6 (APK) for Android 9.0 and up.
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The app includes diagnostic tests for hardware problems. The listing gives the touchscreen, the camera and the light sensor as examples of parts it can troubleshoot.
Its checks are meant to help narrow down whether a fault is with the phone itself, so a user can decide what to do next.
The app reports basic device information, including the installed software version and the phone's memory capacity. It also covers application issues, which the listing describes as one of the things it can give quick information about.
This is useful when you need to report a problem to support or confirm which software build is running before you look up a fix.
Inside the app you can read Sony's support articles and search the support forum for solutions. If those do not resolve the problem, the listing says you can contact Sony's support experts from the app.
This puts self-help and direct contact in one place, so a user does not have to leave the phone to find a fix.
The listing says the app uses analytics software to collect and combine usage statistics. Sony states these are used to improve the app and its services.
According to the listing, none of this data can be used to identify the user.